Payment Terms

On bigghome.com.tr, you can make payments using debit cards, credit cards, or gift vouchers. Please note that you cannot place an order through a customer representative. For your information security, only you can complete your order.

Payment with Debit Cards

You can use debit cards for the payment of your orders. All debit cards from any bank are accepted on our website, allowing you the convenience of using any bank’s card.

Payment via Wire Transfer/EFT

The wire transfer/EFT payment option is not available.

Credit Card Usage and Security

All credit cards are accepted on bigghome.com.tr.

At bigghome.com.tr, the security of credit cardholders who shop on the site is a top priority. As credit card information cannot be viewed or stored by the website, third parties cannot access this data under any circumstances. The lock icon in the bottom-right corner of the page where you enter your credit card information indicates that the page is SSL-encrypted. Clicking on the icon reveals which company issued the encryption.

Credit Cards with Installment Options

Credit Cards Eligible for Installments

Installment options are available for credit cards with Bonus, World, Maximum, and Axess features.

Payment Charged but Order Not Created

If the payment has been processed but your order has not been created, you can check the status on the "My Orders" page within 15 minutes after the payment. If your order is still not visible after this time, please contact us with the transaction time and bank details.

Duplicate Payment Charged to My Credit Card

For duplicate charges made to your card, please provide us with details such as the transaction time, bank information, and transaction amount. We will conduct the necessary investigation and inform you accordingly.

Cash on Delivery

The cash-on-delivery option is not available.

Digital Gift Voucher Usage

To use a digital gift voucher purchased from various platforms, enter the code in the "Enter Gift Voucher Code" section in your cart.

Discount Code Usage

To use a discount code from various sources, enter the code in the "Enter Discount Code" section.

Note: Digital gift vouchers and discount codes cannot be used simultaneously.

Gift Wrapping

You can have your order wrapped as a gift and include a gift note. After adding items to your cart, select the "Gift Wrap" option and enter the note you wish to include with the gift.

Order Tracking

Once you complete your order, you can track it through your account using the order number. Additionally, Aras Kargo will send you an SMS with a tracking number for your shipment.

Order Cancellation

If you have ordered the wrong product or changed your mind, you can cancel your order as long as it has not been shipped. If the order has already been shipped, you can refuse the delivery and initiate the return process.

Missing/Damaged Order

Always open your package in the presence of the delivery courier.

If the package contents are missing or incorrect:

1. Do not accept the package.
2. Request the courier to issue a "Damage Report."
3. Return the product/package to our warehouse with the damage report and delivery note.
4. Contact us using the following methods:
• Email us at info@bigghome.com.tr
• Call us at +90 216 538 52 51

If you did not open the package in the courier's presence, please email us a detailed explanation of the situation along with a few photos. Our Expert Customer Consultant will review your request and respond as soon as possible.

Warehouse Address:
Sanalmağaza Logistics Center,
Veysel Karani Mah. Zaloğlu Rüstem Cad. No:5,
34885 Samandıra / Istanbul / Turkey

Faulty or Defective Products

If the fault/defect is determined to be caused by user error (e.g., dropping, liquid damage), the item will be returned without any action.

For faults/defects originating from the product itself, one of the following will be offered:

• Replacement
• Refund

Please ensure that you return the defective product along with its original packaging, accessories, and all related parts.